FAQ
Frequently asked questions about Phammad
The useful answers before you connect your first instance.
An open-source helpdesk and ticketing system that you or your organization host. Phammad doesn't provide a Zammad server: it connects to yours.
No. Phammad is an independent, unofficial iOS client developed by LaCobble.
Enter your instance URL, then choose: your Zammad account (SSO and 2FA included) or an API token.
In the iOS Keychain, encrypted by the system. It is only ever sent to your own instance's URL.
Read and reply, change state or owner, apply macros and text modules, manage checklists, mentions, attachments, linked tickets and time accounting.
Yes: categories, articles and attachments from your Zammad knowledge base, shareable in a reply.
Users, groups, roles and permissions, organizations, SLAs, calendars, business hours, and a setup-link generator.
Yes, Phammad is free.
Through this site's support page.